Terms and Conditions
Acceptance of Terms: By accessing or purchasing from Bluetique, you agree to these Terms and any other policies, guidelines, or rules that may be posted on our Site. We may update these Terms from time to time, and the most current version will be posted here. It is your responsibility to review these.
Product Returns and Refunds: We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most Products within 30 days of receiving your order, subject to the following terms:
Return Eligibility: Products must be unused, undamaged, and in the original packaging.
Return Process: To initiate a return, please contact our customer service team at lucy@bluetiqueldn.com.
Refunds: Once your return is processed, a refund will be issued to the original payment method, minus any shipping fees (if applicable).
Condition of Second-Hand Items: All our second-hand items are carefully inspected for quality and usability. However, due to their pre-loved nature, some items may show signs of previous ownership. This may include general wear, slight imperfections, or aging. These are considered part of the item's character and not faults.
Returns or Exchanges: Due to the surprise nature of our free book selections, we are unable to offer returns or exchanges based on personal preference, genre mismatch or familiarity with the title. If a book arrives damaged beyond readable condition, please contact us and we will work with you to resolve the issue.
Shipping and Delivery: We offer international shipping. Shipping fees are calculated at checkout and may vary depending on the shipping method and delivery location.
Delivery Times: Estimated delivery times are provided during checkout. These are estimates and may vary due to unforeseen circumstances.
Shipping Charges: Shipping charges will be clearly outlined at checkout, including any applicable taxes or fees.
Risk of Loss: Risk of loss for the Products passes to you upon delivery.
Shipping & Delivery Times: As a small, sustainability-focused business, we aim to dispatch orders promptly. However, during peak times or due to unforeseen circumstances (such as postal delays), delivery may take slightly longer. We appreciate your patience and support.
Content Notice: While we aim to select a wide variety of engaging and appropriate titles, please note that second-hand books may contain themes or language that reflect the time they were published. If you have sensitivities to certain content, feel free to contact us before purchase so we can tailor your selection accordingly.
Products and Services: We offer a range of products for sale through our website. While we strive to provide accurate descriptions, images, and pricing information, we do not warrant that such content is error-free or complete. Prices and availability of Products are subject to change without notice.
Product Descriptions: We make every effort to accurately describe Products, but we do not guarantee that descriptions are free of errors.
Pricing: Prices are subject to change without notice. We will honor the price displayed at the time of your order.
Ordering and Payment: When you place an order through Bluetique’s website, you are making an offer to purchase Products. We reserve the right to accept or reject your order at our discretion. Orders are subject to availability.
Payment: All payments must be made in the currency listed on the Site.
Order Confirmation: Upon receiving your order, we will send you an order confirmation email. This email does not constitute acceptance of your order, and we reserve the right to cancel the order at any time.
Limitation of Liability: To the maximum extent permitted by law, Bluetique and its affiliates, employees, agents, or partners will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of the website or the purchase of Products. In no event will our liability exceed the amount paid by you for the Products you purchased.
Indemnification: You agree to indemnify and hold harmless Bluetique, its affiliates, employees, agents, and partners from any claims, losses, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from your use of the website or violation of these Terms.
Force Majeure: We are not liable for any failure to perform our obligations under these Terms if such failure is caused by circumstances beyond our control, including but not limited to natural disasters, strikes, war, terrorism, or government action.
Termination: We reserve the right to suspend or terminate your access to the Site at any time, without notice, for any reason, including if we believe you have violated these Terms.
Governing Law and Dispute Resolution: These Terms are governed by the laws of The United Kingdom, without regard to its conflict of laws principles. Any disputes arising from these Terms shall be resolved through binding arbitration in The United Kingdom, and you agree to submit to the jurisdiction of such courts.
Contact Information: If you have any questions or concerns about these Terms, please contact us at: lucy@bluetiqueldn.com
Privacy Policy
At Bluetique, we respect your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.bluetiqueldn.com, or purchase our products and services.
Please read this Privacy Policy carefully to understand how we collect and use your personal data. By using our website, you agree to the terms of this policy.
Information We Collect: We collect information from you in various ways when you use the website, including when you make purchases, or contact customer service.
Personal Information You Provide to Us: When you make a purchase, create an account, or interact with us, we may collect the following personal information:
Contact Information: Name, email address, phone number, shipping address, and billing address.
Payment Information: Credit card numbers, PayPal account details, and other payment methods (Note: Payment information is securely processed through a third-party payment processor and is not stored by us).
Order History: Details of products purchased, dates of transactions, and transaction amounts.
Information We Collect Automatically: When you visit our website, we may collect certain information automatically through cookies and other tracking technologies. This may include:
Usage Data: Information about how you interact with the website, including pages visited, links clicked, and time spent on the Site.
Device Information: Information about the device you use to access the Site, such as your IP address, browser type, operating system, and device identifiers.
Cookies and Tracking Technologies: We use cookies to enhance your experience on our website sch as saving preferences and analyzing site traffic.
How we Use Your Information: We use the information we collect for various purposes, including:
Processing Orders: To fulfill orders, process payments, and deliver products to you.
Account Management: To create and manage your account, and provide customer support.
Communication: To send order confirmations, shipping updates, promotional offers, newsletters, and other information related to your account or purchases.
Improving Our Services: To enhance the user experience, personalize content, improve the Site's functionality, and analyze customer behavior to better serve your needs.
Marketing and Advertising: To send you promotional communications (if you have opted in) and offer personalized product recommendations.
Compliance and Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements.
How We Share Your Information: We may share your personal information in the following circumstances:
Third-Party Service Providers: We share your information with trusted service providers who assist us in running our business, such as payment processors, shipping companies, and email marketing services. These third parties are only authorized to use your information to perform services on our behalf and are obligated to protect your data.
Legal Compliance: We may disclose your information if required by law or to respond to legal requests, such as subpoenas, court orders, or government investigations.
With Your Consent: We may share your personal information with your consent or at your direction.
Data Security: We implement a variety of technical and organizational measures to protect your personal information. These measures include-
Encryption: We use secure encryption (e.g., SSL/TLS) to protect sensitive information transmitted through the Site.
Access Controls: We restrict access to your personal information to only those employees or contractors who need it to perform their job functions.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
While we take reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
Third-Party Links: The Site may contain links to third-party websites, services, or social media platforms. These websites are not operated by us, and we are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us: If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at lucy@bluetiqueldn.com